a marketing project by KHitchcock
I work at the intersection of marketing, strategy and visual thinking : to find clarity in what we're communicating and confidence in how we show up.
Ten years in the engine room
My work has grown far beyond campaigns. I've spent years inside CRM architecture - building systems on HubSpot, improving segmentation and data flow, connecting pipelines to meaningful reporting. I've mapped customer journeys, restructured internal processes and sat with teams until the strategy made sense to everyone in the room, not just on paper.
Earlier in my career I worked in bookkeeping, payroll and office management. That might sound unrelated but it gave me a deep instinct for how organisations actually function and where the gaps between intention and execution usually hide.
I've worked with one client for ten years. In that time I've helped build their brand and strategy together, layer by layer and they're currently expanding into new markets on infrastructure built from the ground up.
in short...
i like untangling chaos
You can't photograph a CRM build.
Marketing is one of the hardest disciplines to show in a portfolio.
You can't frame a customer journey map and hang it on a wall.
Well actually, sometimes you can. And I have..!
What I can show you is the thinking. The designed outputs like infographics, process maps, brand communications, visual strategies ... these that came out of the strategic work underneath. And I can tell you what changed as a result.
How to work with me...
Depending on where you are and what you need.
The Report
One focused session. I listen to your business and give you real ideas you can act on immediately.
Find out more